FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@goldmoral.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General

Our shoes will invisibly add 1.18- 7.45 inches (3-19cm) in height without losing any comfort. Every pair of our shoes are made with the best care and from high-quality leather. Our full- length height increasing layers are specially designed for each model and size,according to human foot bone structure and the principle of walking mechanics. Featuring with 15-degree proper curve, the height increasing layer is made of light, soft and elastic material, closely fit to the arch of the foot, making you feel strength evenly.As a result, you can wear our shoes on a daily basis without experiencing any discomfort. Our shoe last makes it so that the shoes will not slip off, while providing the comfort and room needed for your feet. While adding height, the insoles will help absorb impact and cushion your feet. In every pair of our shoes, there are mid-insoles that help prevent deterioration to the insoles and provide air circulation. Our outer soles help you feel comfortable by allowing a natural instep.

A: Along with an increase in height, our Elevator Shoes will help promote better posture. The internal build-up offered by our shoes helps improve posture by providing necessary support. When you are feeling tall and standing straight, it will give you a feeling of positiveness and well-being. Studies have also shown that taller men get the job done. When it comes to getting more respect, getting the promotion, and even getting the girl, the possibilities are endless. With more than 600 styles in stock to choose from, we are sure to have something to fit every need.

A: Yes, height selection is available on product page already, you could choose the height and place the order directly. We can custom make shoes according to you special request with additional charge.You can change height , color, materials, or out-sole on a particular style, add your name or logo on the shoes, even provide pictures to make normal shoes into elevator shoes. The charge varies from different situation,please contact our customer service if needed.

A: Our shoes are designed with the appearance to be just like any non-height increasing shoe, only to be slightly taller in the back. By simply pairing your height increasing shoes with a pair of pants, it will cover up the back end of your shoes - thus making them unnoticeable.

A: Yes we do offer Vegan leather, also known as microfiber or synthetic leather which is made of non-animal materials designed to mimic the look and mechanical qualities of leather. The most commonly used materials for synthetic leathers that we carry are polyvinyl chloride (PVC) and polyurethane (PU).

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

A: Exotic Skins such as crocodile, python, snake, lizard, Elk leather are also available upon request.

A: Yes, we have a professional R&D team and factory, we can customize misaligned foot shoes. About the procedures and price, please contact our customer service.

A:As part of our custom shoemaking process, we make shoe lasts as per the clients foot measurements.

This means, the final shoes you will receive will be true to your actual size for both the left and right foot.

We can also modify your existing designer shoes to make adjustments and repairs.

A: In most cases, there is no need to alter your pants. Wearing slightly longer trousers with larger legs will help optimize the invisible effect, however. Trousers should have sufficient margin so that they nicely fall over the end part of the shoes, where the shoe begins to lift up. Slightly longer pants are recommended for our extra height-increase styles.

Shipping

A: Our global warehouses distributed in the following country /areas: The United States, Europe, Singapore, Canada, Hong Kong, and other areas. Our products are stocked at different warehouses, then we can fulfill the order separately based on the location of the inventory. We will give priority to arrange the delivery from the warehouse in your local area or the warehouses near you. If an item is oversold, then assign the order to the priority location where the item is stocked.

A: In-stock items will be shipped within 1-2 business days after the order was placed. Custom order will take 7-15 days for production.

A: We use different shipping methods to different countries, such as: DHL/FEDEX/Aramex /USPS/EMS/Air Parcel Register.

A: To ensure the privacy of our customers, all packages are shipped in a discreet manner. Packages will be wrapped in plain gray bags or brown carton. This is to ensure that the contents are not disclosed. International packages are shipped with a customs declaration of contents as "Sample shoes."

completed before shipment, you could pay with credit card, debit card, Paypal, or Western union.

A: It depends on different countries and shipping methods. Enter your country in checkout page ,and the shipping time and cost will show up automatically.

A: Yes,we can custom make one pair for you if the shoes you like is out of stock, but there is extra custom fee.

A: Yes, we can surely replicate your favorite worn out shoes or the much loved pair that you adore and want in different colors. All we need is the original pair or a clear reference image to replicate the design patterns.

A: You can request to cancel the order before shipping. Given the fast speed with which we process orders, you need to contact us via phone ,Whatsapp, chat or email immediately after your order placed. Please note that cancellation of custom-made and regular orders during production will result in a 50% refund. We cannot cancel the order once it is dispatched.

A: Import duties can change according to each country’s customs regulations as well as shipping method, it is out of our control. Customer are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.We advise you to find out about the local regulations prior to ordering from us. CHAMARIPA can not give you advice or information about tax rates and customs charges in your country.If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

Return

A: 1.We only accept 90 days return when you receive the package. If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to. 2.Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. If the customer has returned the package without informing CHAMARIPA customer service, sends to the wrong address, returns an incorrect item, or submits an empty package, CHAMARIPA reserves the right to refuse any compensation. 3.For more detailed return policy information, please visit https://www.golmoral.com/return-policys/

A: No, it is optional, if you do not need the shipping insurance, you will be able to uncheck it. Shipping Guarantee offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or shoes are damaged.

A: Customer should pay the return shipping fee if the return is caused by customer reason (such as size issue or do not like the shoes). About the shipping cost, you could consult with your local courier. If you become a regular customer of the Chamaripa, return shipping fee's are made up for with discounted future orders ;)

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